Return and refund policy

At Zenith Hybrid Seeds Pvt. Ltd., we take pride in providing high-quality seeds that meet the expectations of our customers. As seeds are agricultural products with variable performance depending on external factors, we have established this refund policy to address specific concerns while maintaining fairness.

1. Refund Eligibility

Refunds will only be considered under the following conditions:
1.1 Defective Seeds:
If the seeds are found to be defective (e.g., poor germination rate or contamination), supported by evidence such as germination tests.

1.2 Incorrect Product:
If the seeds delivered do not match the product ordered (e.g., incorrect variety or packaging).

1.3 Damaged Packaging:
If the seeds arrive in damaged or tampered packaging, affecting product quality.

2. Conditions for Refunds

2.1 Timeframe for Request:
Refund requests must be submitted within 7 days of receiving the seeds. Requests made beyond this timeframe will not be entertained.

2.2 Proof of Purchase:
Customers must provide a valid receipt or order confirmation to process the refund request.

2.3 Product Return:
The seeds must be returned in their original packaging, unused, and in good condition for the refund to be processed.

2.4 External Factors Excluded:
Refunds will not be provided for poor seed performance caused by external factors such as improper sowing techniques, unfavorable climatic conditions, soil quality, pests, or diseases.

3. Non-Refundable Scenarios

Refunds will not be granted in the following cases:
3.1 If the seeds were used, opened, or re-packed.
3.2 If the claim is due to poor crop performance unrelated to seed quality.
3.3 For promotional or discounted items unless proven defective.

4. Refund Process

4.1 Request Submission:
Refund requests can be submitted by contacting us at info@zenithhybridseeds.com or +91 9811711045. Include your order details, reason for the refund, and any supporting evidence (e.g., photos, test results).

4.2 Review and Resolution:
Our team will review the request and respond within 7 business days. If approved, the refund will be processed immediately.

4.3 Refund Method:
Refunds will be issued via the original payment method used during purchase. Allow 7-10 business days for the amount to reflect in your account.

5. Exchange Policy

5.1 Replacement of Seeds:
We offer replacements instead of refunds for defective or incorrect products, subject to stock availability.

5.2 Exchange Requests:
Exchange requests must follow the same eligibility criteria and timeframe as refunds.

6. Shipping Costs

6.1 Refundable Shipping Costs:
If the issue is due to our error (e.g., defective seeds, incorrect product), we will refund the shipping charges.

6.2 Non-Refundable Shipping Costs:
If the return is due to customer preferences or ordering errors, shipping costs will not be refunded.

7. Cancellations

7.1 Orders can be canceled before dispatch. Once shipped, our refund policy will apply.

7.2 To cancel your order, contact us at info@zenithhybridseeds.com or +91 9811711045 as soon as possible.

8. Contact Us

For questions or assistance, please contact us:
Email: info@zenithhybridseeds.com
Phone: +91 9811711045, +911142720279
Address: C-49B, First Floor, Block C, Mahendru Enclave, Delhi 110033, India